REFUND & RETURN POLICY
Website: rayyanwatterbottle.com
Business Name: Rayyan Water Bottle
Contact Email: info@rayyanwaterbottle.com
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (unless defective)
- Items returned without original packaging
- Final sale or promotional clearance items (if applicable)
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
If approved, we will offer:
- A replacement, or
- A full refund (including standard shipping costs, if applicable)
4. How to Start a Return
To request a return:
- Email us at Support Email
- Include your order number
- Wait for return instructions before sending the product
Returns sent without prior authorization may not be accepted.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item was damaged during shipping
- The wrong product was sent
Shipping costs are non-refundable unless the return is due to our error.
6. Refund Processing
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Processing times may vary depending on your bank or card provider.
7. Order Cancellation
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed and shipped.
To request cancellation, contact us immediately.
8. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at : info@rayyanwaterbottle.com
9. Contact Information
For all return and refund inquiries, contact:
Email: info@rayyanwaterbottle.com
Website: rayyanwatterbottle.com